The Public Utilities Regulatory Commission (PURC) in the Ashanti Region has demonstrated exceptional performance in safeguarding consumer rights and bolstering financial accountability in the utility sector during the first quarter of 2025.
Swift Action on Consumer Complaints
Between January and March 2025, the Commission received 422 complaints against the Electricity Company of Ghana (ECG) and Ghana Water Limited. Out of these, 377 cases—representing nearly 90%—were resolved, while the remaining 45 are undergoing investigation.
A detailed analysis of the grievances revealed that ECG was at the center of 397 complaints, ranging from billing inaccuracies to service interruptions. Ghana Water Limited, on the other hand, accounted for 25 cases involving issues like inconsistent supply and poor customer service.
Significant Financial Recoveries and Refunds
In addition to resolving disputes, the PURC facilitated financial recoveries amounting to GH¢108,371. This intervention ensured utility companies could recoup unpaid bills from defaulting customers, a crucial measure to sustain their operations.
Richard Asiedu, the Ashanti Regional Public Relations Officer of PURC, highlighted the impact of these recoveries. “Our efforts ensure that utility companies remain financially viable, which is essential for consistent service delivery,” he noted.
On the flip side, the Commission also advocated for consumers, securing refunds totaling GH¢52,129 for customers who were overcharged by service providers. These actions underscore PURC’s dual commitment to protecting consumers and supporting utility providers.
Promoting Engagement and Accountability
As part of its 2025 agenda, themed “Responsible Regulations for Strategic Positioning,” the PURC has called for greater collaboration between consumers and utility companies. Mr. Asiedu urged consumers to promptly report grievances and encouraged utility companies to engage the Commission in cases of non-payment, leveraging the powers granted under L.I. 2413.
“Our doors are open to all stakeholders. Whether you are a consumer or a utility provider, we are here to ensure fairness and efficiency in service delivery,” Mr. Asiedu emphasized.
A Pillar of Stability in the Utility Sector
The PURC’s proactive measures continue to solidify its role as a vital intermediary in the utility sector. By balancing the needs of consumers and providers, the Commission is fostering a more transparent, accountable, and efficient service landscape in Ghana.
This first-quarter performance sets a promising tone for the rest of the year, as the PURC remains unwavering in its mission to enhance the quality of utility services across the country.
Story by: Mercy Addai Turkson #ahotoronline.com
