Ghana’s National Communications Authority (NCA) rolled out tough new rules on February 15, 2026, to boost mobile network performance nationwide. These updated Quality of Service (QoS) standards replace outdated 2004 guidelines, targeting voice calls, data speeds, and messaging for all operators in every Metropolitan, Municipal, and District Assembly (MMDA).
The changes address rising consumer demands amid tech advances and heavy mobile reliance. Key upgrades include:
Call drops slashed: Maximum rate drops from 3% to under 1%, with 95% of calls connecting successfully in over 90% of network cells per district.
Voice clarity boosted: Minimum Mean Opinion Score (MOS) of over 3.0 for 2G services to ensure clear calls on legacy networks.
Data speeds ramped up: 3G download averages must exceed 1 Mbps, up from 256 Kbps, for smoother browsing and streaming.
Messaging tightened: 98% success rate for SMS/MMS delivery within 5 seconds.
Coverage mandated: Operators must now cover all towns in every district, turning encouragement into a binding license rule.
The NCA will ramp up monitoring, testing, and enforcement, with penalties for non-compliance. “These reforms protect consumers and elevate Ghana’s telecom sector,” the Authority stated from Accra.
Users facing issues should report them directly to the NCA for swift action. This push promises fewer dropped calls, faster data, and reliable service everywhere.
Story by: Mercy Addai Turkson #ahotorfmonline.com