MTN Ghana has confirmed that a recent cybersecurity breach has impacted the personal data of approximately 5,700 customers. This revelation has sparked heightened concerns among the company’s user base, with many seeking clarity on the potential risks involved.
In an official press release issued on April 28, 2025, MTN Ghana assured customers that while its platforms remain fully operational, the breach is being taken very seriously. The company is collaborating with top-tier cybersecurity experts to conduct a comprehensive forensic investigation. Their goal is to determine the full scope of the incident and ensure that similar breaches are prevented in the future.
“Protecting the confidentiality, integrity, and availability of our systems is fundamental to our operations,” the statement read. MTN Ghana reiterated its unwavering commitment to safeguarding customer data and maintaining the trust of its stakeholders.
Direct Support for Affected Customers
As part of its response, MTN Ghana has pledged to contact affected customers individually to provide support and guidance. While the details of the compromised data have not been disclosed, the company emphasized its priority is minimizing any potential harm to customers.
In light of the breach, MTN Ghana has also issued a reminder to all customers about the importance of adopting best practices for digital security. These recommendations include:
Keeping devices and applications updated to ensure the latest security patches are installed.
Using strong, unique passwords for all accounts and services.
Being vigilant against phishing attempts and other forms of cyber fraud.
Activating multi-factor authentication for added security.
Strengthening Systems for the Future
MTN Ghana, a leader in mobile telecommunications and financial services in Ghana, views this incident as an opportunity to enhance its cybersecurity infrastructure. As a subsidiary of the MTN Group, a global telecommunications giant with operations across emerging markets, the company is leveraging its vast network of resources to address the breach swiftly and comprehensively.
In addition to reinforcing its internal systems, MTN Ghana has urged customers to play an active role in protecting their personal information. “Cybersecurity is a shared responsibility,” the company stated, emphasizing the need for both corporate and individual vigilance in the digital age.
As the investigation unfolds, MTN Ghana is expected to provide regular updates, reinforcing its position as a trusted partner in the telecommunications sector while taking definitive steps to restore customer confidence.
Story by: Mercy Addai Turkson #ahotoronline.com
