GCB Bank has notified its customers of ongoing technical challenges affecting interoperability transactions across its platforms. The issue, which began earlier today, has disrupted mobile money transfers and cross-network services, causing inconvenience to customers. In response, the bank has issued a public apology and assured its clients that efforts are underway to restore full service.
The disruption primarily impacts mobile money interoperability, a critical service enabling seamless transactions between different financial institutions and mobile networks. This has caused delays in personal payments, business operations, and other digital transactions reliant on the platform.
In a message to its customers, GCB stated:
“We are currently experiencing challenges with interoperability transactions. We are working to resolve the issue as quickly as possible. We apologize for the inconvenience.”
Although the bank did not provide details about the root cause of the problem or an estimated resolution timeline, it emphasized its commitment to addressing the issue swiftly.
This challenge arises against the backdrop of Ghana’s push for broader adoption of mobile money interoperability, led by the Ghana Interbank Payment and Settlement Systems (GhIPSS). The initiative has been instrumental in promoting financial inclusion and convenience across the country. Recent data from the Bank of Ghana highlights the growing importance of interoperability, with transactions increasing by over 40% in 2024 alone.
GCB’s technical hiccup underscores the critical role of reliable financial infrastructure in sustaining this growth and ensuring that customers continue to benefit from seamless digital transactions. Customers are urged to exercise patience as the bank works to restore normalcy and maintain its commitment to quality service.
Story by: Mercy Addai Turkson #ahotoronline.com
