The Electricity Company of Ghana (ECG) has explained the power outage experienced in parts of Tema, surrounding areas and some parts of Greater Accra, assuring affected customers that engineers are working around the clock to restore electricity supply.
ECG Public Relations Officer for Tema, Sekyiwa Mensah, explained that power interruptions can occur in different ways depending on the nature and location of a fault. However, she said the outage experienced yesterday was wider in scope and consequently affected a large number of customers.
Speaking on Ahotor FM’s Adekyee Mu Nsem with Citizen Kofi Owusu in Accra, Sakyiwaa Mensah said the interruption, which started around 4:05 a.m., was caused by a fault affecting a section of the electricity network.
According to her, although the fault occurred in a particular part of the network, its impact was widespread because the affected line supplies electricity to several communities, businesses and institutions.
She said ECG immediately commenced investigations and deployed engineers and technical teams to identify the fault and begin restoration.
Sakyiwaa Mensah explained that some areas had already been restored, while work was still ongoing in other locations.
She mentioned Solomon, Ceder Farm, Japan Center, Queen’s Court School, B&G Medical Hospital, Vivian Farm and Tespo, among others, as some of the locations affected by the power interruption.
She noted that some areas experienced outages from approximately 10 a.m. to 4 p.m., while engineers continued working to restore electricity supply to other affected locations.
The Tema ECG PRO said customers are familiar with ECG because the company constantly interacts with them on issues relating to electricity supply, faults, maintenance and restoration. She explained that whenever there is a problem on the network, ECG engages customers and other stakeholders to provide information on the situation and the steps being taken to resolve it.
She assured customers that ECG would continue working until power was restored to all affected areas.
She disclosed that ECG operates a 24-hour call centre, with technical teams available around the clock to respond to faults and emergencies.
According to her, faults within the electricity distribution network cannot always be predicted, but ECG has systems and procedures in place to investigate such incidents, contain their impact and restore supply as quickly as possible.
She acknowledged the inconvenience caused to customers, particularly businesses that depend heavily on electricity to operate, and apologised for the disruption.
Sakyiwaa Mensah urged affected customers to remain patient as engineers continue with the restoration exercise, assuring them that ECG was doing everything possible to restore normal power supply.
She said work remains ongoing in some areas, while engineers continue to address the remaining faults.
Story by Stephen Kwaku Owusu Mintah
