The Driver and Vehicle Licensing Authority (DVLA) has finally apologized for the frustrating delays in issuing driver’s licenses, which were caused by lamination issues. Julius Neequaye Kotey, the Acting CEO of DVLA, has assured affected individuals that the printing of licenses is now complete, and they can expect to receive their licenses within the next 2-3 weeks.
This news comes as a relief to many individuals who had been complaining about the delays, which had caused significant inconvenience and frustration. The delays had affected not only individuals but also businesses, with some people unable to work or start new jobs due to the lack of a valid driver’s license.
The DVLA has been working to resolve the issue, and Kotey’s apology and assurance of a resolution within a specific timeframe are a step in the right direction. However, this is not the first time the DVLA has faced criticism for delays and inefficiencies in its services.
In fact, a report by the Committee of Public Accounts highlighted the DVLA’s struggles with processing driving license applications, particularly those that require medical decisions. The report noted that the DVLA’s system for processing these applications is slow, inefficient, and in need of major improvement.
The DVLA has acknowledged the need for improvement and has been working to modernize its services, including the introduction of online applications and digital communication systems. However, more needs to be done to address the underlying issues and ensure that the DVLA’s services are efficient, effective, and meet the needs of its customers.
Story by: Ohemaa Adusi-Poku
