The Electricity Company of Ghana (ECG) has dismissed allegations of overbilling customers following the rollout of its new smart meters.
In recent weeks, power consumers across the country have voiced their frustrations, claiming that they have been unfairly overcharged, particularly those using the new smart pre-paid meters.
Many consumers have reported sudden increases in their electricity bills, leading to widespread complaints and public outcry.
Addressing these concerns, ECG’s Managing Director, Samuel Dubik Mahama, spoke at a forum in Accra, assuring customers that the company has no intention of exploiting them.
Mahama emphasized that the smart meters are designed to provide accurate readings and enhance billing efficiency, not to inflate charges.
He explained that any discrepancies in billing are likely due to the transition process and the need for customers to understand how the new meters work.
Mahama urged consumers to report any issues they experience with their bills so that they can be investigated and resolved promptly.
He also reassured the public that the ECG is committed to transparency and customer satisfaction.
The company has established dedicated customer service centers and hotlines to address complaints and provide assistance with the new smart meter system.
In addition, Mahama noted that the ECG would continue to engage with the public to educate them about the benefits of the smart meters and how to use them effectively.
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Story by: Osei Akoto (Teacher Kojo) #Ahotoronline.com
